SocietyGuardian.co.uk | Voluntary sector | Cause for complaint: "Cause for complaint
Charities aren't obliged to provide a complaints procedure - but they should, says Jane Muir
Wednesday May 24, 2006
The Guardian
Pressing a coin into the outstretched palm of a street beggar, you also hand him a feedback form with a series of questions: 'How did I make you feel when I gave you my loose change? Was anything in my general attitude patronising or rude? How was it for you to have to ask for money in the first place?'
A feedback form might seem a little over the top in that particular instance, but a new report, Cause for Complaint, launched today by the Charity Commission, recommends that more charities might consider formulating a complaints procedure for their users. As a parent of a disabled child dependent on charity for many of his mobility, communication and lifestyle needs, I think it is a good idea."
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment